| Course type | Location | Date | Price | ||
|---|---|---|---|---|---|
| ITIL® 4 Create, Deliver and Support | Online | 13 May 2024 | 6.800 |
|
Book |
| ITIL® 4 Foundation | Online | 20 May 2024 | 5.100 |
|
Book |
| ITIL® 4 Foundation | Online | 05 Jun 2024 | 5.100 |
|
Book |
| ITIL® 4 Foundation | Online | 12 Jun 2024 | 5.100 |
|
Book |
| ITIL® 4 Drive Stakeholder Value | Online | 17 Jun 2024 | 6.800 |
|
Book |
|
Available places:
 [0-2] [3-5] [6-MAX]
The prices are in RON no VAT.
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ITIL® 4 Foundation
Certification : ITIL® 4 Foundation
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 5100 RON plus VAT (incl exam)
Course Introduction:
ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
Course Description:
This three-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have:
- an understanding of the Guiding Principles of ITIL 4, the Service Value Chain,
- the four dimensions of Service Management
- the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps.
The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams
Audience:
- IT Support Staff
- IT Consultants
- Key Business Users
- IT Developers
- Everyone interested in taking on the advanced ITIL® certification courses
- Individuals at the start of their journey in Service Management
- existing ITIL qualification holders wishing to update their knowledge
Prerequisites:
None
Preparation in advance:
None
Learning Objectives:
You will be able to:
- An overview of the tools and methodologies, purpose and components of ITIL 4, including the Service Value System
The key concepts and value of IT service management to IT service providers and their customersHow the ITIL guiding principles can help organizations adopt and adapt service management
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of 18 ITIL practices and the 7 essential practices.
- How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
- How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
Course activities:
- 2-3 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- PeopleCert authorized student curriculum.
- PeopleCert accredited exam
- Digital Core Guidance (eBook)
- Electronic certificate
- Include Take2
- Copies of the visual materials used in class.
- Lunch, coffee breaks
About examination:
- ITIL® 4 exam is PeopleCert accredited
- Exam administration is PeopleCert responsability
- ITAcademy enable with logistics the administration of the exams
- Exam has 40 questions, alocated time 60 min, 26 correct answers (65%) to pass
- The exam is online, in english or any translation available at PeopleCert